Delivery and Return

To estimate the delivery times, you can visit the UPS site.

We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of the loss of products, bad weather or strikes.

Any delays on the part of the carrier does not give the customer the right to claim damages.

A - TERMS OF DELIVERY

Once the order has been prepared, it will be sent to the postal address provided by the customer.

Your order is shipped by UPS in one go. If you order several products, we will wait for the arrival of all of your choices before sending the order.

Our suppliers are sometimes small craft companies and we apologize in advance for the delays.

B - TIME LIMITS

Au Nain Bleu Paris cannot be held responsible in the event of a data entry error, in particular a delivery address leading to a delay or an impossibility of delivery.

All costs related to the re-shipment of products due to a customer input error will have to be paid by the client.

C - DELAY IN DELIVERY

In case the delivery time exceeds 30 days, the customer has the right to denounce the order to the Au Nain Bleu Paris Customer Service.

Any delay in delivery must be reported as quickly as possible by e-mail to the Au Nain Bleu Paris Customer Service, in order for them to take the necessary measures regarding the responsible carrier.

D - RECEPTION

It is the customer's responsibility to immediately verify the conformity and integrity of the products shipped upon receipt of the products.

The customer will have to send a complaint letter by e-mail or by post to Au Nain Bleu Paris Service Retour to the postal address 42 rue de Paris 78600 Maisons-Laffitte

to notify damage or failure within 3 days of the delivery date of the products.

Any anomaly identified at the time of the delivery (in particular late delivery, missing or damaged product) must be reported in a complete and precise manner by the customer on the receipt given by the carrier at the time of the availability of the products and/or confirmed by registered letter to the Carrier within three 3 days of receipt of the order. Such anomaly must be notified as soon as possible to Au Nain Bleu Paris Customer Service.

A copy of the complaint addressed to the carrier must be attached.

E. RETURN PROCEDURE

You have 7 days from the day of receipt to request a return.

Return costs are your responsibility, so you can choose the carrier of your choice. We advise you to choose a followed user manual.

Items must be returned to the following address:

Au Nain Bleu Paris Return Service
42 rue de Paris
78600 Laffitte

Homes The products must be returned complete, accompanied by all accessories and in their original condition.

We reserve the right to refuse returns that do not meet these conditions.

Articles that will have been returned by the customer will benefit of a voucher of the purchase value of the product, without including the shipping / delivery costs.

This voucher is valid for a maximum period of 12 months from the date it is sent to the customer by e-mail.